About

Frequently Asked Questions

What is a node?

A node is any application instance that is sending information for Immersive APM. This can be a stand-alone application, any number of containerized pods, etc. Any dependencies that your nodes (applications) are communicating with such as databases, caches are recorded as well but do not count as nodes. Examples:

• a single-instance API and a single-instance worker role result in two nodes.
• a Kubernetes pod that has five replicas results in five nodes.

What are items per second (i/s)?

Information emitted by your nodes can be for traces, logs, metrics and so on. Each of those data items may have state associated with them (i.e. published, received, processed). Any operation that occurs inside a node emits several data items and that number varies by operation complexity and frequency. By combining the data items, we can recreate your application operations as they occur in real-time as well as a historical record.

How is my data secured?

Security is a top priority for us. We utilize encryption in transit and at rest. This includes universal HTTPS on all public web sites and APIs, strong TLS configuration, and HTTP Strict Transport Security.

What billing options do you have available?

We offer monthly metered subscriptions with a specified node minimum per service tier. Basic plan requires five nodes, Professional requires twenty-five nodes, Enterprise requires fifty nodes. Any nodes over the minimum are billed at a discounted rate. Examples:

• your organization creates a subscription to our Basic plan to monitor two applications with two instances each. Even though, there are only four nodes, the monthly invoice for the subscription would be for five nodes or 5*20 = $100 per month.
• your organization creates a subscription to our Basic plan to monitor three micro-service applications: two APIs with one to five instances and a worker/headless data processing application with two to five instances. The monthly node count would be somewhere between 2*1 + 1*2 = 4 or 2*5 + 1*5 = 15 nodes. With less than five nodes, monthly subscription amount would be for the minimum of five nodes or $100 per month. Any nodes above the minimum will be metered daily at the discounted $15/node/month rate. This allows for more accurate billing especially when monitoring short-lived containerized applications whose count fluctuates due to automated horizontal scaling. At 15 nodes the monthly subscription amount is the total of five nodes at $20/node/mo and ten nodes at $15/node/mo or 5*20 + 10*15 = $250 per month.

Why do the available plans come with a minimum required nodes?

Performance is a top priority for us. We provision a certain amount of dedicated infrastructure for all paid plans to avoid service disruptions or inconsistent performance.

Can I store additional data and choose a longer data retention?

Yes. We offer data retention from one day to thirteen months. Additional data retention is an add-on subscription to your selected Immersive APM plan.

Can I have additional APM Web and/or APM 3D/VR users?

Yes. You can have as many additional users as you like. Additional user licenses is an add-on subscription to your selected Immersive APM plan.

What programming languages and frameworks are supported by Immersive APM?

Immersive APM is not limited to a programming language per se. We support all applications that can leverage commodity OpenTelemetry libraries. Check our documentation for more details.

Is Immersive APM OpenTelemetry compliant?

Absolutely! We also offer NuGet package which are used for additional data OpenTelemetry attribution or low-level integration with Immersive APM.

Can custom instrumentation be added to application and be visible in Immersive APM?

Custom instrumentation is easy to add. All instrumentation is done by additional attribution to OpenTelemetry Activities. You can add nested Activities (spans inside of a trace), tags per span or baggage items that apply through the whole trace.

Does Immersive APM support on-premise applications?

Definitely! Immersive APM can monitor an on-premise application as long as the installed application has the latest Immersive APM integration packages and outbound Internet connectivity so that it can communicate with the Immersive APM servers.

Does Immersive APM support containerized applications?

Definitely! Immersive APM can monitor a containerized application if the container has the latest Immersive APM integration packages and outbound Internet connectivity so that it can communicate with the Immersive APM servers.

Does Immersive APM support Serverless computing?

Definitely! Immersive APM can monitor a Serverless compute if the function has the latest Immersive APM integration packages and outbound Internet connectivity so that it can communicate with the Immersive APM servers.

Does Immersive APM support Azure App Services?

Definitely! Immersive APM can monitor an Azure App services if the app service or web job has the latest Immersive APM integration packages and outbound Internet connectivity so that it can communicate with the Immersive APM servers.

Still have a question? Send us an email at support@immersivefusion.com or click the Help icon at the bottom-right of the screen.