Empower support for faster resolution

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Immersive Fusion's IAPM transforms how support teams diagnose and resolve issues - reducing the need for extensive training and enabling natural, intuitive troubleshooting from day one.

 
  • Senior engineers spend up to 40% of time on knowledge transfer (LeadDev). Turn your support investment into a customer retention and upsell engine.
 

Faster Onboarding. Smarter Support.

Resolve issues with visual clarity

  • Minimal Training Required: IAPM is designed to be instinctive. Support teams can start resolving issues without needing to master complex dashboards or query languages.
  • Natural Troubleshooting: With immersive, real-time views of live applications, support engineers can visually trace issues and understand system behavior - just like stepping inside the app.
  • Instant Context: No more jumping between tabs or tools. Logs, metrics, traces, and events are layered together in a single, immersive environment.
  • AI Assistant Assistance: The built-in AI Assistant guides support staff through diagnostics, suggests likely root causes, and recommends next steps - reducing escalation and resolution time.

Juniors see 35-39% productivity gains with AI

Enable Tier-1 Teams Like Tier-3 Experts

Empower support for faster resolution

IAPM gives front-line support teams the tools and confidence to resolve issues that would typically require senior engineering intervention.

  • Fewer Escalations: Empower Tier-1 and Tier-2 teams to solve more on their own.
  • Faster Resolution: Reduce time-to-resolution with visual clarity and guided diagnostics.
  • Better Customer Experience: Quicker answers mean happier users and less downtime.

40% faster resolution with AI IT support

Customer Experience Excellence

Support becomes a differentiator

  • 90% first-call resolution achievable with AI assistance (Microsoft)
  • 97% reduction in first response time (15 min → 23 sec) (AssemblyAI case study)
  • 1 in 3 customers leave after just one bad interaction (CX research)

Competitive Advantage

Traditional APM vs IAPM

Traditional APM
Immersive Fusion
Multiple dashboards to correlate
Single immersive environment
Static graphs and charts
Interactive 3D system exploration
Manual root cause analysis
AI-guided problem resolution
Tool replacement required
Works with existing investments
Steep learning curve
Intuitive spatial understanding

Support Team Efficiency

Do more with existing staff

  • 20-60% Tier-1 automation rate typical with AI assistance (Moveworks)
  • 22-30% comprehension improvement with 3D visualization (Ericsson, Academia)
  • Knowledge retention: Visual problem-solving reduces reliance on senior experts
  • 62% say alert fatigue drives turnover (Zenduty) - reduce it with AI filtering

See what our customers are saying

Testimonial from the US Defense Information Systems Agency (DISA/disa.mil) talk

Watch the testimonial from the DISA TEM talk | Request the full DISA TEM talk video

Video: Champion testimonial: 'Tier-1 Support Enablement'

The Better Way to Monitor and Manage Your Software

Streamlined Setup

Simple integration

Cloud-native and open source friendly

Rapid Root Cause Analysis

Intuitive tooling

Find answers in a single glance. Know the health of your application

AI Powered

AI Assistant by your side

Unlock the power of AI for assistance and resolution

Intuitive Solutions

Conventional and Immersive

Expert tools for every user:
DevOps, SRE, Infra, Education

The Better Way to Monitor and Manage Your Software

A fusion of real-time data, immersive diagnostics, and AI Assistant that accelerate resolution.

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