Support Enablement with Immersive APM

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Immersive Fusion's Immersive APM transforms how support teams diagnose and resolve issues - reducing the need for extensive training and enabling natural, intuitive troubleshooting from day one.

 
  • Support costs grow 18% annually while customer satisfaction stagnates. Turn your support investment into a customer retention and upsell engine.
 

Faster Onboarding. Smarter Support.

Resolve issues with visual clarity

  • Minimal Training Required: Immersive APM is designed to be instinctive. Support teams can start resolving issues without needing to master complex dashboards or query languages.
  • Natural Troubleshooting: With immersive, real-time views of live applications, support engineers can visually trace issues and understand system behavior - just like stepping inside the app.
  • Instant Context: No more jumping between tabs or tools. Logs, metrics, traces, and events are layered together in a single, immersive environment.
  • AI Copilot Assistance: The built-in AI Copilot guides support staff through diagnostics, suggests likely root causes, and recommends next steps - reducing escalation and resolution time.

65% reduction in support ticket resolution time

Enable Tier-1 Teams Like Tier-3 Experts

Empower support for faster resolution

Immersive APM gives front-line support teams the tools and confidence to resolve issues that would typically require senior engineering intervention.

  • Fewer Escalations: Empower Tier-1 and Tier-2 teams to solve more on their own.
  • Faster Resolution: Reduce time-to-resolution with visual clarity and guided diagnostics.
  • Better Customer Experience: Quicker answers mean happier users and less downtime.

Application-to-infrastructure mapping

Customer Experience Excellence

Support becomes a differentiator

  • First-call resolution: 75% improvement in resolving issues on initial contact
  • Customer effort score: 45% reduction in effort required to get help
  • Customer retention: 23% improvement through better support experiences

Competitive Advantage

Traditional APM vs Immersive APM

Traditional APM
Immersive Fusion
Multiple dashboards to correlate
Single immersive environment
Static graphs and charts
Interactive 3D system exploration
Manual root cause analysis
AI-guided problem resolution
Tool replacement required
Works with existing investments
Steep learning curve
Intuitive spatial understanding

Support Team Efficiency

Do more with existing staff

  • Tier 1 resolution capability: Empower frontline teams to handle Tier 2/3 issues without escalation
  • Accelerated onboarding: 70% faster productivity for new support hires
  • Knowledge retention: Visual problem-solving reduces reliance on senior experts
  • Burnout reduction: 60% decrease in support team turnover through intuitive workflows

See what our customers are saying

Testimonial from the US Defense Information Systems Agency (DISA/disa.mil) talk

Watch the testimonial from the DISA TEM talk | Request the full DISA TEM talk video

Video: Champion testimonial: 'Tier-1 Support Enablement'

The Better Way to Monitor and Manage Your Software

Streamlined Setup

Simple integration

Cloud-native and open source friendly

Rapid Root Cause Analysis

Intuitive tooling

Find answers in a single glance. Know the health of your application

AI Powered

Copilot by your side

Unlock the power of AI for assistance and resolution

Intuitive Solutions

Conventional and Immersive

Expert tools for every user:
DevOps, SRE, Infra, Education

The Better Way to Monitor and Manage Your Software

A fusion of real-time data, immersive diagnostics, and AI Copilot that accelerate resolution.

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